Cancellation & Refund Policy for National Cabs 24x7
At National Cabs 24x7, we provide clear and flexible booking and refund options. This policy explains how you can cancel bookings and request refunds for services booked through our website or app.
1. Cancellation Policy
You may cancel your booking any time before the scheduled pickup. Cancellation charges depend on timing:
- More than 24 hours before pickup: No cancellation charges.
- Within 24 hours but more than 2 hours before pickup: 25% of fare charged.
- Less than 2 hours before pickup or no-show: 50% of fare charged.
Cancellations for outstation trips may incur additional charges depending on distance and vehicle type.
2. Refund Process
Refunds, if applicable, will be issued to the original payment method. Processing may take 5-7 business days depending on the payment gateway. Please check your bank or card statements for confirmation once the refund is initiated.
3. Non-Refundable Cases
Some bookings are non-refundable, including:
- Customer no-show without prior notice.
- Promotional or discounted fares marked as non-refundable.
- Additional services during the trip, such as tolls or extra stops.
4. Rescheduling Policy
Bookings can be rescheduled up to 12 hours before the scheduled pickup, subject to vehicle availability. Additional charges may apply for rescheduling.
5. How to Cancel or Request a Refund
To cancel a booking or request a refund:
- Log in to your National Cabs 24x7 account.
- Go to "My Bookings" and select the booking to cancel.
- Click "Cancel Booking" and follow the instructions.
- Refunds will be processed automatically according to the policy.
You may also contact our 24/7 customer support for assistance with cancellations or refunds.
6. Customer Support
Our support team is available 24/7 to help with cancellations, refunds, and any booking-related queries.
7. Changes to This Policy
National Cabs 24x7 may update this Cancellation & Refund Policy at any time. Updates will be posted on this page with a revised "Effective Date." We encourage users to review this page periodically for changes.
